SHIPPING

We ship to over 20 countries with duties and taxes included. If applicable, duties and taxes will be included in the final price at check out and your order will be shipped DDP (Delivered Duty Paid). Upon delivery, you will not be required to pay any additional fees.

 

We offer two different shipping methods depending on a country:

1. International shipping via parcel machine or pickup point
2. International shipping via courier

 

Please note that shipping fee will be calculated at the checkout based on the shipping destination. We offer free international shipping to all destinations on orders over 150€. 

 

SHIPPING ESTIMATE

 

All orders will be dispatched within 1 to 2 business days after placing the order, excl. holidays and weekends. Transit time includes only weekdays. Orders must be made before 11:00 a.m. Eastern European to qualify for next day a.m. shipping.

Estonian orders

Delivery service	Shipping costs	Transit time
DPD pickup point	2.5€	1-3 days
Omniva	3€	1-3 days
Itella Smartpost	3€	1-3 days
DPD courier	10€	1 day

International orders parcel machine or pickup point

Country/Region	Shipping costs	Transit time
Latvia, Lithuania	5€	1-2 days
Finland, Sweden	10€	1-4 days
Denmark, Poland, Slovakia, Czech Republic, Hungary, Netherlands, Germany, Belgium, Luxembourg, Slovenia	15€	2-6 days
Austria, Ireland, Spain	20€	4-7 days
France	30€	5-7 days

International orders courier

Country/Region	Shipping costs	Transit time
Latvia, Lithuania	10€	1-2 days
Finland, Sweden	15€	1-4 days
Denmark, Poland, Slovakia, Czech Republic, Hungary, Netherlands, Germany, Belgium, Luxembourg, Slovenia	20€	2-6 days
Austria, Ireland, Italy, Spain	25€	4-7 days
Bulgaria, Croatia, France, Portugal, Romania	30€	4-7 days

 

Incase your order hasn’t arrived during the delivery estimate, please contact us at info@bonbonlingerie.com

 

RETURNS AND EXCHANGES

We have done our best to make the return process as easy and fast for our customers as possible. The return process depends on your chosen shipping method. To issue a return, please contact us at info@bonbonlingerie.com and wait for further instructions.

 

We accept returns that have been issued within 14 days of the receipt of your order. You have the right to withdraw from your purchase agreement if the items have not been used or damaged (the items can be used for the purpose of familiarisation and their suitability tested). The items also must be returned with all original tags attached. BonBon Lingerie offers a free return service for all shipping destinations.

 

Currently we do not offer size exchanges on the same product or for another product of equivalent price. If you wish to exchange your product, please return the unsuitable product and place a new order on our website. You will be issued a refund as soon as the return will be issued in our warehouse.

 

To exchange/return a product, first fill out the return form that you received with your order. The product must then be packaged in a way that it cannot be damaged during the transport. We recommend returning products in their original transport packaging. 

 

PS! Particular care should be taken when returning push-up bras as they can be permanently damaged if improperly packaged. Please make sure not to fold the cups of a push-up bra.

REFUNDS

Refunds are processed within 14 working days of receipt onto the original method of payment. Shipping fees are not included in the refund.

 

If you have any questions regarding shipping, returns or exchanges, please contact our customer service team at info@bonbonlingerie.com. Our helpful team responds to inquiries within one business day.