Shipping & returns
SHIPPING
BonBon Lingerie now ships to almost every country in the world. Where possible, customs duties and taxes are calculated into the final price of the shopping cart, and there are no additional costs for the customer upon receipt of the package. Orders for countries outside the EU, the Canary Islands, Ceuta and Melilla are shipped on DDU (Delivered Duty Unpaid) terms. This means that the buyer must cover any additional charges, including customs duties, import customs clearance, and all taxes. We offer three different shipping methods depending on the country:- Domestic shipping in Estonia via parcel terminal or courier
- International shipping via parcel terminal or pickup point
- International shipping via courier
DELIVERY TIME
All orders are dispatched within 1-2 business days after the order is placed, except on holidays, weekends, and during SALE periods. Transit time includes only business days. The order must be placed before 11:00 AM Eastern European Time to qualify for next-day morning delivery.Estonian orders
| Transport service | Shipping costs | Free shipping | Transit time |
| DPD parcel terminal | €3.30 | from €100 | 1-3 days |
| Omniva | €3.30 | from €100 | 1-3 days |
| SmartPost | €3.30 | from €100 | 1-3 days |
| DPD courier | €10 | from €100 | 1 day |
International orders via parcel terminal or pickup point
| Country/Region | Shipping costs | Free shipping | Transit time |
| Latvia |
€5.80 DPD €5.20 Omniva €5.20 Smartpost |
from €150 | 1-3 days |
| Lithuania |
€5.80 DPD €5.20 Omniva €5.20 Smartpost
|
from €150 | 1-3 days |
| Finland |
€12.60 DPD €9.50 Posti |
from €250 | 1-4 days |
| Sweden | €8.7 DPD | from €250 | 1-4 days |
| Netherlands, Germany, Belgium, Luxembourg, Slovenia | €21 DPD | from €250 | 2-6 days |
| Denmark, Poland, Hungary, Czech Republic, Slovakia | €16.60 DPD | from €250 | 2-6 days |
| Austria, Ireland, Spain | €25.50 DPD | from €250 | 4-7 days |
| France | €31.50 DPD | from €250 | 5-7 days |
International orders via courier
| Country/Region | Shipping costs | Free shipping | Transit time |
| Latvia | €8.20 Smartpost | from €150 | 1-2 days |
| Lithuania | €8.20 Smartpost | from €150 | 1-2 days |
| Finland | €15.80 DPD |
from €250 |
1-4 days |
| Sweden | €15.80 DPD | from €250 | 1-4 days |
| Netherlands, Germany, Belgium, Luxembourg, Slovenia | €13.7 DPD | from €250 | 2-6 days |
| Denmark, Poland, Slovakia, Czech Republic, Hungary | €11.5 DPD | from €250 | 2-6 days |
| Austria, Ireland, Italy, Spain | €16.4 DPD | from €250 | 4-7 days |
| Bulgaria, Croatia, France, Romania | €24.80 DPD | from €250 | 4-7 days |
| United Kingdom | €24.05 FedEx | from €250 | 2-6 days |
| Andorra, Vatican City, Monaco, San Marino, Liechtenstein | €24.05 FedEx | from €250 | 2-6 days |
| Norway, Switzerland, Turkey, Ukraine | €28.06 FedEx | from €250 | 2-6 days |
| Azerbaijan, Albania, Armenia, Bosnia and Herzegovina, Cyprus, Faroe Islands, Georgia, Gibraltar, Iceland, Kosovo, Malta, Moldova, Montenegro, Serbia | €29.95 FedEx | from €250 | 2-6 days |
| Benin, Brazil | €31.20 FedEx | from €250 | 2-6 days |
| Pakistan, China, Hong Kong SAR, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam | €31.25 FedEx | from €250 | 2-6 days |
| Iraq, Israel, Egypt, Morocco, South Africa, Australia, New Zealand, Mexico | €38.20 FedEx | from €250 | 2-6 days |
| Afghanistan, Bahrain, Bangladesh, Bhutan, Brunei, Christmas Island, Cocos (Keeling) Islands, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Macao SAR, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Qatar, Saudi Arabia, Sri Lanka, Uzbekistan, Greenland, Guadeloupe, Mayotte, Algeria, Angola, Botswana, Burkina Faso, Burundi, Cameroon, Cabo Verde, Central African Republic, Chad, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Equatorial Guinea, Ethiopia, Eritrea, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mozambique, Niger, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Panama, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre and Miquelon, St. Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands, Argentina, Bolivia, Chile, Colombia, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Cook Islands, Fiji, French Polynesia, Kiribati, New Caledonia, Norfolk Island, Papua New Guinea, Samoa, Solomon Islands, Timor-Leste, Tonga, Tuvalu, Vanuatu, Wallis and Futuna | €41.40 FedEx | from €250 | 2-6 days |
DELAYS
To avoid delays, please ensure the delivery address added to the order is correct. We always recommend double-checking that the correct postal code, apartment number, and other necessary information are included so that the shipment reaches you on time without obstacles. Providing a phone number is important so that the postal service provider can contact you if necessary. More than 95% of our international shipments arrive in less than 2 weeks, but it is worth noting that delivery under normal conditions can take up to 4 weeks.RETURNS AND EXCHANGES
We have done our best to make the return/exchange process as simple and fast as possible for you. Depending on the selected shipping method, the return process for goods is also slightly different.BonBon Lingerie accepts returns/exchanges made within 14 days of receiving the order.
If you have purchased items from the ‘’3=2’’ promotion and wish to return one or more products from the offer, the discount will be void, and you will pay the full price for the remaining products. The full price valid at the time of purchase for the free item is deducted from the return amount.
Example: During the campaign, you bought 3 products with prices of €79.90, €39.90, and €0 (value €39.90). You wish to return the product costing €79.90. €39.90 (the value of the free item) is deducted from the refund, meaning the refund amount is €40.
You have the right to withdraw from the sales contract if the items have not been used or damaged (items may be tried on for familiarization purposes and to check their suitability). Please try on panties over your own underwear to avoid soiling the product. Goods must be returned with all original tags. Gift cards cannot be returned.
BonBon Lingerie offers a FREE RETURN SERVICE to all destinations within the European Union. The refund process is initiated as soon as the return package reaches the warehouse.
To return a product:
To return an order received from a SmartPOST, Omniva, or DPD parcel terminal, please insert the package into the parcel terminal within 14 days (starting from the receipt of the notice of arrival of the goods to the parcel terminal) using the same door code (blue SmartPOST, DPD, and Omniva) based on which you received the package, or with the return code indicated in the message sent regarding the arrival of the goods to the parcel terminal.
If you received the package from a white Itella Smartpost parcel terminal, go to my.smartpost.ee and fill in the necessary information for the return (on the left is 'return' - you should click on that, and it will guide you further).
Kui Sul tekib küsimusi või vajad abi, võta ühendust meie klienditeenindusega aadressil info@bonbonlingerie.com.
PS! Eriti hoolas tuleb olla push-up-rinnahoidjate tagastamisel, kuna need võivad valesti pakendamisel jäädavalt kahjustuda. Palume tagastamisel push-up rinnahoidja korve mitte kokku voltida.
