BonBon Lingerie Business Purpose and Operational Method

BonBon Lingerie Sales OÜ (hereinafter BonBon Lingerie) operates as an international online store for Estonian designer lingerie under the BonBon Lingerie brand.

BonBon Lingerie handles all aspects of online sales, including product photography, product storage, customer communication, and the packaging and delivery of products to the customer via logistics partners.

Providing the aforementioned service requires the processing of customer personal contact details, such as name, address, email address, and phone number. This information is necessary, among other things, for shipping ordered goods to the customer or for notifying them when new products become available.

 

Information We Collect

BonBon Lingerie collects personal data to identify the customer and to communicate with the customer. BonBon Lingerie is the data controller. The collection of personal data may take place with the customer's consent in the following ways:

• by providing personal data yourself in our online store;
• by using cookies or information specified in the user account;
• by purchasing products from our online store (personal data required for order fulfillment may include name, address, email address, phone number, and other data);
• by using our other services;

We also collect data that is not related to a specific person (data about users' age, gender, and location). In addition, we may collect information about the activities of customers on our website;

Customers can view, modify, and add their personal data on the "My Account" page. If you wish to change the email address used to log in to the website, this can be done in the "My Account" settings.

 

How We Use Collected Data

First and foremost, we process data to fulfill the services offered on the website:

• to fulfill various orders from BonBon Lingerie (e.g., newsletter subscriptions) and for registration on the website;
• for order fulfillment and other related activities;
• for payment management, including fraud prevention in case of credit/debit card payments;
• to manage your inquiries and requests, including technical and commercial inquiries, providing information regarding your orders, and responding to other potential requests and inquiries;
• with your consent, to send commercial communications for marketing purposes through various channels;
• when you contact our contact person;
• with your consent, your personal data will be processed to improve your browsing experience on the website, including for commercial purposes.

Using the collected personal data, we can inform our customers about promotions happening on our website and announcements related to products. Customers who do not wish to receive our newsletter can unsubscribe from the mailing list at any time.

Data is collected and used to obtain information about the popularity of products, services, and the website. Such aggregated data is used without reference to a specific person;

Your personal data is primarily processed by electronic and telematic means by BonBon Lingerie and other parties who perform tasks essential for the operation of the online store, for the use of services by customers, and for the purchase of products on our website.

Your personal data will be transferred to third parties not mentioned in the Privacy Policy only with your explicit consent, unless the transfer of data is mandatory by law or necessary to achieve objectives provided for by law, in which case your consent for data transfer is not requested. In such cases, data may be provided to third parties who process the data independently and only for the aforementioned purposes;

Currently, in addition to BonBon Lingerie, data may be processed by:

• delivery service providers who process necessary data for posting, delivering, and returning products purchased from our website;
• persons providing IT services to BonBon Lingerie for website development and server maintenance;
• ESTO AS (reg. code 14180709) has the right to process the data of persons who have applied for ESTO installment payments;
• Maksekeskus AS processes personal data necessary for executing payments;
• Google Analytics IT service provider, for a better understanding of our customers. You can read more about how Google uses your personal data here: https://policies.google.com/privacy?hl=en. You can also opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout.

 

Your Rights

You may withdraw your consent for the processing of personal data at any time. The withdrawal of consent does not have retroactive effect. To cancel your consent for the processing of your personal data, please contact info@bonbonlingerie.com;

You may request to review, correct, delete, or otherwise modify the personal data you have previously provided on "My Account" or through our services. If you have registered for a BonBon Lingerie account, you can update your user settings and profile by logging into the website www.bonbonlingerie.com with your username and password.

If you wish to change or delete your personal information via email, please specify which personal information you wish to change or delete, whether you want the personal data you have provided to us to be encrypted in our database, or what other restrictions you wish to apply to the use of the data.

BonBon Lingerie stores your personal data as long as your account is active in order to provide you with relevant services and as long as it is necessary to achieve the objectives stated in this Privacy Policy. Also, as long as it is necessary to fulfill our legal obligations, resolve disputes, and enforce our agreements, or to the extent permitted by law.

At the end of the data retention period, BonBon Lingerie will delete your personal data in a way that ensures it cannot be reconstructed or read.

Upon request, the personal data controller shall provide the person with the following information:

• personal data related to the person;
• purposes of processing personal data;
• categories and sources of personal data;
• third parties or categories of third parties to whom the transfer of personal data is permitted;
• third parties to whom personal data has been transferred;
• name of the personal data controller or their representative and the address and other contact details of the personal data controller.

The person has the right to obtain their personal data from the personal data controller. Where possible, personal data will be provided in the manner requested by the person;

The personal data controller is obligated to provide the person with information and issue the requested personal data or provide a justification for refusing to issue data or provide information within five working days following the day of receiving the application;

The person has the right to request the correction of inaccurate personal data from their personal data controller;

If the processing of personal data is not permitted by law, the data subject has the right to request:

• termination of the processing of personal data;
• termination of disclosure of or access to personal data;
• deletion or blocking of collected personal data.

The person has the right to appeal to the Data Protection Inspectorate or to a court if they believe that their rights are violated in the processing of personal data, unless a different dispute resolution procedure is provided by law.

 

Device Information We Collect

The BonBon Lingerie website uses cookies to make the use of the website as user-friendly as possible. Cookies are small text files containing information that is transferred to your web browser when you visit a website. Cookies are automatically stored on your computer. BonBon Lingerie cannot refer to a person who is not a registered user and who does not use cookies. However, cookies help make the website user-friendly. You can deactivate cookies by using your browser settings; however, this may lead to functional limitations when using the website. Already stored cookies can be deleted at any time in your web browser's system settings. You can find more information about cookies and how to disable them at http://www.allaboutcookies.org.

"Log files" - our website tracks activity on the website and collects data, including your IP address, browser type, Internet service provider, referring and exit pages, and date/time data.

Our website uses "web beacons," "tags," and "pixels," which are electronic files used to store information about your browsing of the website.

Our website uses an "Email list" if you have registered for the email list.

 

Social Interfaces

The BonBon Lingerie online store uses social interfaces from the following service providers:

• Plugins for the social network Facebook, operated on the website www.facebook.com by Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA);
• Plugins for the digital photo sharing service Instagram, operated on the website www.instagram.com by Instagram, LLC (1601 Willow Rd, Menlo Park, CA 94025, USA) (Instagram). Instagram is a subsidiary of Facebook and reserves the right to share all user data with Facebook in its terms of use.

The plugins are independent extensions of the interface providers. Therefore, BonBon Lingerie has no influence over the extent of the use of data collected by the interface providers through these interfaces.

If you are logged into any of the interface providers on the internet while visiting the BonBon Lingerie website, these providers may associate your visit to the website with your user account. If you wish to prevent this association, you must log out of all interface providers before visiting the BonBon Lingerie website. For more information about the extent and type of information collected by the interface providers, please see the privacy policy of the respective service provider.

 

Security

BonBon Lingerie uses all possible precautions (administrative, technical, and physical) to protect our customers' personal data. Only authorized processors have access to data processing and modification.

All customer personal data obtained from the BonBon Lingerie website is considered confidential information. The security of personal data and bank transactions is ensured by a protected data transmission channel.

 

Updates

BonBon Lingerie may update the website's Privacy Policy from time to time, partially or completely. Therefore, we ask customers to periodically check the update date of the Privacy Policy and familiarize themselves with the updated Privacy Policy if necessary. BonBon Lingerie acts on the assumption that all customers have familiarized themselves with our Privacy Policy before browsing our website and agree to the terms of the Privacy Policy.

 

Applicable Law

This Privacy Policy is based on the Estonian Personal Data Protection Act, which governs the processing of personal data (the act is available at: https://www.riigiteataja.ee/akt/106012016010?leiaKehtiv), and the European Union's General Data Protection Regulation (GDPR), which entered into force on May 25, 2018.

 

Last updated November 20, 2020