PRICES

All prices displayed in the e-boutique are presented in euros and include VAT.

“The Seller may establish special conditions regarding the prices of the products.

PRODUCTS

The Products displayed in the e-boutique are generally in stock. The availability of said Products is not guaranteed, as it may be incorrect due to potential technical problems in the e-boutique's programs.

In the event that a Customer places an order but it turns out that the given Product is out of stock, the Seller will be unable to fulfill the order. In such a case, a Seller's employee will contact the Customer and offer a replacement product, a possible new delivery time, or refund the purchase amount to the Customer within 7 days at the latest.

The photos of the Products displayed in the e-boutique are for illustrative purposes and may, to a small extent, unintentionally differ from the actual appearance of the Product.

MAKING A PURCHASE

The Customer selects the desired Product in the e-boutique and adds it to the shopping cart by clicking the “Add to cart” button.

To formalize the order, the Customer must click on the “Checkout” button in the shopping cart. After entering the required information, the Customer pays for the Product via an internet bank link and confirms the order by clicking the “Back to merchant” button. The Seller enables the Customer to pay only through the payment methods presented on the order form page.

After payment for the Product, the Seller will send an order confirmation to the Customer's e-mail address.

The Customer is obligated to provide truthful information necessary for the fulfillment of the order when placing it.

The Seller is not liable for the impossibility of fulfillment or any consequences arising therefrom due to incorrect data provided by the Customer during the order process.

PAYMENT

Orders can be paid for securely using Estonian bank links (Swedbank, SEB Pank, Nordea Pank, and Danske Bank) and by credit card (Visa and MasterCard).

The Shopify e-commerce platform uses the secure online payment mediator "Maksekeskus AS" to process credit and debit card transactions, which encrypts card data in a secure environment.

The payment process takes place outside the e-boutique environment in the secure payment environment of the respective bank or service provider.

The Seller does not have access to the Customer's bank details or credit card information.

DELIVERY

The Customer can choose between different delivery methods for the Product. The arrival of the Product depends on the postal service chosen by the Customer.

The ordered Product should reach the Customer in perfect condition and in sealed packaging. If the packaging has been damaged during transport, the Customer is obligated to notify the Seller immediately by e-mail at info@bonbonlingerie.com or by calling the contact number shown on the homepage.

The Customer is obligated to verify the correctness of the provided contact information before placing the order to avoid delays and misunderstandings in the delivery of the Products. The Seller is not responsible for delays and misunderstandings during the delivery of Products if the delay or misunderstanding is due to the inaccuracy or incorrectness of the information provided by the Customer when placing the order.

PRODUCT RETURN AND EXCHANGE

The Customer has the right to withdraw from the transaction within 14 days and exchange or return the ordered Product.

The Seller will refund the purchase amount to the Customer within 7 days from the timely arrival of the Product at the e-boutique. The refund will be made to the same bank account from which the Customer made the payment for the returnable order.

The returned Product must not be damaged or show signs of wear; the Product must be in its original packaging and all original labels must be attached to the Product.

The Customer is always obligated to open the Product packaging carefully without damaging it. If it is not possible to open the packaging without destroying it, returning the Product in its original packaging is not required.

Discounted products are non-returnable.

LIABILITY

The Seller and the Customer are liable to each other for damages caused to the other party by violating these terms of use in the cases and to the extent provided by the legislation in force in the Republic of Estonia.

The Seller is liable up to the amount of the Product's selling price.

The Customer agrees to use the e-boutique service only for purposes consistent with the law and good practices.

DATA PROCESSING

The Customer gives the Seller clear and informed consent to process their personal data.

Personal data that becomes known to the Seller is entered into the customer register and is used for providing sales services and offering goods to the Customer.

The Seller stores the contact details entered by the Customer during the purchase process and information about the purchases made. This information is treated as confidential and processed in accordance with the law. Personal data necessary for sending the Products to the Customer will be forwarded to the company providing courier services.

The Seller may use the Customer's personal data to send information about special offers and campaigns via e-mail only if the Customer has given their consent for this.

Data communication between the Customer, banks, and the card payment center is encrypted, which ensures the security of the Customer's personal and bank data.

Personal data is processed by BONBON LINGERIE SALES OÜ (reg. no. 14624907), Tatari 64, Tallinn, 10134.

GIFT CARDS

It is possible to purchase gift cards in amounts of €10, €25, €50, and €100 from BonBon Lingerie stores. The gift card is valid for six months after purchase. Gift cards can only be used to pay for goods in flagship stores.

It is possible to purchase gift cards in amounts of €25, €50, €100, €150, and €200 from the BonBon Lingerie e-boutique. The gift card is valid for six months after purchase. Gift cards can only be used to pay for goods in the e-boutique.

Gift cards cannot be exchanged for cash, are not bought back, and cannot be exchanged. If the value of the desired goods is less than the value of the gift card, the difference will not be refunded. Also, a gift card cannot be used to pay for goods in multiple installments. If the cost of the desired goods exceeds the value of the gift card, you can pay the remaining amount using other payment methods accepted by BBPL Sales OÜ (cash, bank card, credit card) by selecting the appropriate payment method at the time of purchase.

TERMS OF USE AND THEIR AMENDMENT

By registering or making a purchase in the e-boutique, the Customer agrees to the e-shop terms of use and undertakes to comply with them.

The sales contract between the Seller and the Customer enters into force from the moment the purchase amount due is received in the Seller's bank account.

The Seller may change the e-boutique terms of use and product prices. Notice of changes will be published in the e-boutique environment. The terms and prices in effect at the moment of the transaction apply to the transaction.

The Seller has the right to refuse to fulfill an order if the price of the Product displayed in the e-boutique was incorrect due to a technical error.

OTHER TERMS

Disputes arising between the Customer and the Seller will be resolved through negotiations. If an agreement is not reached, the Customer has the right to turn to the Harju County Court, the Consumer Protection Board, and/or the Consumer Disputes Committee to protect their rights.