We offer three different shipping methods:
Standard Shipping - 2,90€
Express Shipping - 5,90€
International Shipping - 12,90€. Shipping on purchases over 75€ is free for orders within Germany.
All orders will be dispatched within 1 to 2 business days after placing the order, excl. holidays and weekends.
Your order will be delivered to you within 1 to 4 business days.
RETURNS AND EXCHANGES
We have done our best to make the return process as easy and fast for our customers as possible. The return process depends on your chosen shipping method.
We accept returns sent back within 14 days of receipt of your order. You have the right to withdraw from your purchase agreement if the items have not been used or damaged (the items can be used for the purpose of familiarisation and their suitability tested). The items also must be returned with all original tags attached. BonBon Lingerie offers a free return service.
We offer size exchanges on the same product or for another product of equivalent price. If your chosen replacement size or same-price product is out of stock, you will automatically be refunded. For alternative items with a different price, please return the unsuitable product and place a new order on our website.
To exchange/return a product, first fill out the return form that you received with your order. The product must then be packaged in a way that it cannot be damaged during the transport. We recommend returning products in their original transport packaging.
PS! Particular care should be taken when returning push-up bras as they can be permanently damaged if improperly packaged. Please make sure not to fold the cups of a push-up bra.
Refunds are processed within 14 working days of receipt onto the original method of payment. Shipping fees are not included in the refund.
If you have any questions regarding shipping, returns or exchanges, please contact our customer service team at firstname.lastname@example.org. Our helpful team responds to inquiries within one business day.