Lead Grey Underwired Bra and G-String Silver Mist Pink gift box BonBon Lingerie

SHIPPING

 

We ship to over 20 countries with duties and taxes included. If applicable, duties and taxes will be included in the final price at check out and your order will be shipped DDP (Delivered Duty Paid). Upon delivery, you will not be required to pay any additional fees.

 

We offer three different shipping methods depending on a country:

  1. Local shipping via parcel machine or courier
  2. International shipping via parcel machine or pickup point
  3. International shipping via courier

 

Please note that shipping fee will be calculated at the checkout based on the shipping destination. We offer free shipping within Estonia on orders over 75€ and and free international shipping to all destinations on orders over 150€. You can track your order using our BonBon Lingerie tracking portal which will be forwarded to you by e-mail after a successful purchase. If you have any questions regarding our tracking portal, please write us at info@bonbonlingerie.com.

 

As soon as the parcel has reached the destination parcel machine, an SMS message and / or an e-mail with instructions to receive the parcel will be sent to the telephone number / e-mail address indicated by the supplier in the order. Then please go to the machine and enter the door code sent via SMS / e-mail on the touch screen and the door will open.

 

SHIPPING ESTIMATE

 

All orders will be dispatched within 1 to 2 business days after placing the order, excl. holidays and weekends. Transit time includes only weekdays. Orders must be made before 11:00 a.m. Eastern European to qualify for next day a.m. shipping (within Estonia).

Estonian orders

Delivery service

Shipping costs

Transit time

DPD pickup point

2.5€

1-3 days

Omniva

3€

1-3 days

Itella Smartpost

3€

1-3 days

DPD courier

10€

1 day

International orders parcel machine or pickup point

 Country/Region Shipping costs Transit time
Latvia, Lithuania

5€ DPD

8€ Omniva

1-2 days
Finland

10€ DPD

12€ Itella

1-4 days
Sweden 10€ DPD 1-4 days

Denmark, Poland, Slovakia, Czech Republic, Hungary, Netherlands, Germany, Belgium, Luxembourg, Slovenia

15€ DPD 2-6 days
Austria, Ireland, Spain 20€ DPD 4-7 days
France 30€ DPD 5-7 days

 

International orders courier

 Country/Region Shipping cost Transit time
Latvia, Lithuania 10€ DPD 1-2 days
Finland, Sweden 15€ DPD 1-4 days

Denmark, Poland, Slovakia, Czech Republic, Hungary, Netherlands, Germany, Belgium, Luxembourg, Slovenia

20€ DPD 2-6 days
Austria, Ireland, Italy, Spain 25€ DPD 4-7 days
Bulgaria, Croatia, France, Portugal, Romania  30€ DPD 4-7 days
Andorra, Vatican City, Monaco, San Marino, Liechtenstein  24.05€ TNT 2-6 days
Russia, Norway, Switzerland, Turkey, Ukraine  28.06€ TNT 2-6 days
Azerbaijan, Albania, Armenia, Bosnia & Herzegovina, Cyprus, Faroe Islands, Georgia, Gibraltar, Iceland, Kosovo, Malta, Moldova, Montenegro, Serbia  29.95€ TNT 2-6 days
Benin, Brazil 31.20€ TNT 2-6 days
Pakistan, China, Hong Kong SAR, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam 31.25€ TNT 2-6 days
Iraq, Israel, Egypt, Morocco, South Africa, Australia, New Zealand, Mexico 38.20€ TNT 2-6 days
Afghanistan, Bahrain, Bangladesh, Bhutan, Brunei, Christmas Island, Cocos (Keeling) Islands, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Macao SAR, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Qatar, Saudi Arabia, Sri Lanka, Uzbekistan, Greenland, Guadeloupe, Mayotte, Algeria, Angola, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mozambique, Niger, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, Argentina, Bolivia, Chile, Colombia, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Cook Islands, Fiji, French Polynesia, Kiribati, New Caledonia, Norfolk Island, Papua New Guinea, Samoa, Solomon Islands, Timor-Leste, Tonga, Tuvalu, Vanuatu, Wallis & Futuna 41.40€ TNT 2-6 days

 

In case your order hasn't arrived within the expected delivery time or the tracking portal shows another error message, please contact us at info@bonbonlingerie.com.

 

DELAYS

 

To avoid delays, please make sure the delivery address included in the order is correct. We always recommend that you check that the correct postcode, apartment number and other necessary information are provided so that the shipment will arrive on time without any obstacles. It is important to provide a telephone number so that the postal service provider can contact you if necessary. More than 95% of our international shipments arrive in less than 2 weeks, but it's worth noting that delivery can take up to 4 weeks under normal circumstances.

 

RETURNS AND EXCHANGES

 

We have done our best to make the return process as easy and fast for our customers as possible. The return process depends on your chosen shipping method.

 

We accept returns that have been issued within 14 days of the receipt of your order. You have the right to withdraw from your purchase agreement if the items have not been used or damaged (the items can be used for the purpose of familiarisation and their suitability tested). The items also must be returned with all original tags attached. BonBon Lingerie offers a FREE RETURN service for all shipping destinations in European Union.

 

Currently we do not offer size exchanges on the same product or for another product of equivalent price. If you wish to exchange your product, please return the unsuitable product and place a new order on our website. You will be issued a refund as soon as the return will be issued in our warehouse.

 

To return a product:

  1. Enter the BonBon Lingerie return portal. The link will be forwarded to you once your order has been delivered to you via e-mail.

  2. Package the product in a way that it can not be damaged during the transport. We recommend returning products in their original transport packaging.

  3. Return the package according to the instructions of the return portal.

PS! Particular care should be taken when returning push-up bras as they can be permanently damaged if improperly packaged. Please make sure not to fold the cups of a push-up bra.

  

REFUNDS

 

Refunds are processed within 14 working days of receipt onto the original method of payment. If our E-Gift Card was used on an order, it will be refunded first and can be re-used with the same code. Please note that the validity period of the e-gift card is not extended when returning the products. If the validity period of the gift card has passed, it is no longer possible to make refunds, therefore no refunds will be made for returned products purchased with the e-gift card. Shipping fees are not included in the refund.

 

If you have any questions regarding shipping, returns or exchanges, please contact our customer service team at info@bonbonlingerie.com. Our helpful team responds to inquiries within one business day.

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