To place an order, simply browse our collection, select the items you wish to purchase, choose the desired size and color, and add them to your shopping cart. Proceed to the checkout page to enter your shipping and payment information. You can choose the location of the parcel machine after making the payment.

It depends on what you would like to change and in which status your order is at. If we haven’t packed it yet and given it to our couriers then we can make changes. You can inform us by contacting us via e-mail info@bonbonlingerie.com or by calling us to our customer service phone +372 56 855 585 (M-F 09.00-17.00).

On the contrary, when we have already fulfilled the order, then sadly it is not possible to make any changes. When the order isn't fulfilled yet, it is possible to change the address, phone number etc. To change the size or the products that are included in your order, we must cancel your order and ask you to place a new order to the sizes and products you want instead.

We can cancel your order when it is not fulfilled yet, meaning that the order isn’t packed and handed over to the courier. Once it is fulfilled the order cannot be canceled and you have to make a return.

Yes, it is possible to change your shipping address when your order hasn't been shipped and the shipping label printed yet. If your order is already shipped and the shipping label is printed, then it is not possible to change your shipping address. 

You can contact us by writing an email to info@bonbonlingerie.com or calling us at +372 56 855 585. You can also quickly get answers to your questions by writing us on Instagram or Facebook @bonbonlingerie. We are here to make your luxury lingerie shopping experience as smooth and memorable as possible!

To place an order, simply browse our collection, select the items you wish to purchase, choose the desired size and color, and add them to your shopping cart. Proceed to the checkout page to enter your shipping and payment information. You can choose the location of the parcel machine after making the payment.

It depends on what you would like to change and in which status your order is at. If we haven’t packed it yet and given it to our couriers then we can make changes. You can inform us by contacting us via e-mail info@bonbonlingerie.com or by calling us to our customer service phone +372 56 855 585 (M-F 09.00-17.00).

On the contrary, when we have already fulfilled the order, then sadly it is not possible to make any changes. When the order isn't fulfilled yet, it is possible to change the address, phone number etc. To change the size or the products that are included in your order, we must cancel your order and ask you to place a new order to the sizes and products you want instead.

We can cancel your order when it is not fulfilled yet, meaning that the order isn’t packed and handed over to the courier. Once it is fulfilled the order cannot be canceled and you have to make a return.

Yes, it is possible to change your shipping address when your order hasn't been shipped and the shipping label printed yet. If your order is already shipped and the shipping label is printed, then it is not possible to change your shipping address. 

You can contact us by writing an email to info@bonbonlingerie.com or calling us at +372 56 855 585. You can also quickly get answers to your questions by writing us on Instagram or Facebook @bonbonlingerie. We are here to make your luxury lingerie shopping experience as smooth and memorable as possible!

You can track your order using our BonBon Lingerie tracking portal which will be forwarded to you by e-mail after a successful purchase.

Order statuses may include "Processing," "Shipped," or "Delivered." "Processing" indicates that your order is being prepared for shipment, "Shipped" means it has left our warehouse, and "Delivered" means the order has been received at the specified delivery address.

All orders will be dispatched within 1 to 2 business days after placing the order, excl. holidays and weekends. Transit time includes only weekdays. Orders must be made before 11:00 a.m. Eastern European time to qualify for next day a.m. shipping (within Estonia).

The delivery time also depends on where you are located at. When you are located in Estonia, then your order arrives to you within 1-3 work days. When you are located outside of Estonia, then the delivery time depends on the destination country. Please be sure to take into account when placing the order that the delivery time doesn’t include the processing time. Therefore, for orders within Estonia, the total shipping time is on average 2 days, but no more than 5 days. You can read more about shipping times on our comprehensive Shipping and returns page.

If your package hasn’t arrived within the mentioned time frames, then please contact us via our e-mail info@bonbonlingerie.com or call us on +372 56 855 585.

Once your order has been shipped you will receive an email with tracking information and with a link to our tracking portal, where you can track your order anytime. If you have some questions about our tracking portal, then please feel free to contact us by writing us info@bonbonlingerie.com or by calling us +372 56 855 585.

If an item is missing from your order or it’s faulty/incorrect then please contact us immediately via our e-mail: info@bonbonlingerie.com or by calling us +372 56 855 585.

For Estonian orders we offer Venipak, Omniva, Itella and DPD services. For international orders we have partnered with DPD or TNT. You can find more information about shipping in our Shipping and returns page.

We offer free shipping within Estonia on orders over 75€. For Finland, Latvia and Lithuania shipping is free on orders over 150€ and international shipping to all other destinations is free on orders over 250€. 

Estonia

DPD pick up point - 2,1€

DPD courier - 10€

Venipak - 2,1€

Omniva - 3€

Itella - 3€

International orders parcel machine or pickup point

Latvia - DPD 4€, Venipak 3.5€, Omniva 8€.

Lithuania - DPD 4.5€, Venipak 4.3€, Omniva 8€.

Finland - DPD 7.9€, Itella 12€

Sweden - DPD 8.7€

Denmark, Poland, Slovakia, Czech Republic, Hungary - DPD 14.4€

Netherlands, Germany, Belgium, Luxembourg, Slovenia - DPD 16.1€

Austria, Ireland, Spain - DPD 21.8€

France - DPD 29.2€

To find information about other international destinations, please visit our  Shipping and Returns page.

We accept returns that have been issued within 14 days of the receipt of your order. You have the right to withdraw from your purchase agreement if the items have not been used or damaged (the items can be used for the purpose of familiarisation and their suitability tested). The items also must be returned with all original tags attached. BonBon Lingerie offers a FREE RETURN service for all shipping destinations in European Union.

Currently we do not offer size exchanges on the same product or for another product of equivalent price. If you wish to exchange your product, please return the unsuitable product and place a new order on our website. You will be issued a refund as soon as the return will be processed in our warehouse.

If the product has tags cut off, then unfortunately you can not return it. You can try on our products for the purpose of familiarisation and their suitability tested. When trying on panties we ask you to try them on on your personal underwear to prevent soiling. All items must be returned with all original tags attached. Adhering to hygiene rules is extremely important to ensure fair treatment for all our BonBon Lingerie lovely fans.

When you made a return at our return portal, you will receive an email with a return label or it is possible to print it right after you have made the return frome our return portal. Also you can print return labels from DPD and Omniva parcel machines.

Refunds are processed within 14 working days of receipt onto the original method of payment. If our E-Gift Card was used on an order, it will be refunded first and can be re-used with the same code. Please note that the validity period of the e-gift card is not extended when returning the products.

If you haven't received your refund within the expected timeframe, please contact our customer support team via our e-mail info@bonbonlingerie.com or by calling us +372 56 855 585, and we will investigate the issue for you.

If you are not sure which size you should choose, we have made you a page about finding the right size, which also explains how to measure yourself. You can read the page here: https://bonbonlingerie.com/pages/sizing-instructions . In the manual you will find instructions for taking measurements from yourself and also alternative sizes in case your desired size is out of stock.

The cup size and the chest circumference are inversely proportional. If, for example, 70B is small for you from the chest circumference, then we recommend taking 75A, if the cup size is also small, then 75B or 75C, depending on how small the cup is.

If your desired size is out of stock at the moment, then it is possible to add yourself on the desired product page to a list “Notify me, when the size is back in stock”. We will send you an email, when someone returns your desired size or when we produce more of it. 

We are constantly making more products to our House Collections. But there are also exceptional cases. 

If you would like to get more information about wheter a specific model is coming back into production in the future, feel free to write us via our e-mail info@bonbonlingerie.com or by calling us +372 56 855 585. 

However if you don’t want to wait until your desired size is back in stock, then you can also try alternative sizes. To do this, when choosing a smaller cup size, you need to take one number larger circumference size and vice versa. For example, if 75B is out of stock, you can try 70C or 80A.

BonBon Lingerie is one of the few Estonian companies whose product development and production takes place entirely in Estonia. Our production on is located in Tallinn, Kopli 35b.

In order for your beloved lingerie to remain as good as new for many year, you need to take care of it properly. You should handwash your lingerie at 30 degrees. However, if you decide to machine wash, be sure to use a laundry bag and gentle wash program. The washing machine breaks the metal frame of the bra, as a result of which the frame breaks the laundry and the ring starts to ruffle out of the tunnel.When washing, keep the water temperature under 30 degrees. Higher temperatures can break the threads of certain materials and cause excessive stretching. Avoid using fabric softener, rinse aid and bleach and choose a detergent designed for delicate laundry. After washing, place the laundry to dry in air. Do not iron or use the dryer, as the heat will break the elasticity of the laundry. More information about washing and taking care of you lingerie is found in our blog here: https://bonbonlingerie.com/blogs/news/top-10-cleaning-and-storage-tips-to-extend-the-life-of-your-lingerie .

Detailed product information can be found on each product page. You can find information about product information, including fabric composition, care instructions, and additional images.. If you need further clarification on a specific product, please feel free to reach out to our customer support team via e-mail info@bonbonlingerie.com or by calling us +372 56 855 585. 

Both gift cards from e-store and from our boutiques expire after 6 months.

Unfortunately it is not possible to use gift cards that are purchased from our boutique in our e-store and vice versa you can’t use e-store gift cards in our boutiques. The reason is - we have two separate companies for retail trade (stores) and wholesale trade (e-store). Unfortunately, we do not have a unified system so that store gift cards can be used in the e-store.

Gift cards that are purchased from our boutiques are only valid in our boutiques in Ülemiste and Viru center. 

Unfortunately no. You can use only one discount code per order. If you insert multiple discount codes, then our e-store will choose this discount code that has the best discount. In exceptional circumstances it is possible to use multiple discount codes when it is combined with shipping discount or we have mentioned separately that it is possible to use multiple discount codes.

Yes usually all BonBon Lingeries discount codes are also valid in our boutiques, unless otherwise mentioned. To activate the discount code, you’ll need to add it at the payment view to the discount cell. To use discount codes at our boutiques, please mention the discount code to the customer service or show an email with your unique discount code to the customer service. 

Our shops are located in Estonia, Tallinn:

• Viru centre - Viru väljak 4-6, 2nd floor. Tallinn, open form Monday to Sunday 10 AM - 9 PM, phone number +372 5857 3009, e-mail: shop-viru@bonbonlingerie.com;
  
• Ülemiste centre - Suur-Sõjamäe 4, Tallinn, open form Monday to Saturday 10 AM - 9 PM and on Sunday from 10 AM - 7 PM, phone number +372 525 2339, e-mail: shop-ulemiste@bonbonlingerie.com.

It is not possible to receive your products from our boutiques that are bought from our BonBon Lingerie e-store and it is not possible to send products that are purchased from our boutiques with a courier. If you live outside of Tallinn, Estonia, we suggest to make you purchase from our e-store at www.bonbonlingerie.com and order your products to your desired location.

Unfortunately no, you can’t buy things at our warehouse. Our warehouse is not a shop, so it is not possible to purchase products from there and receive your e-store packages.