SHIPPING

 

We now ship to almost every country in the world. If applicable, duties and taxes will be included in the final price at check out and your order will be shipped DDP (Delivered Duty Paid). For countries outside the EU, Canary Island, Ceuta and Melilla the orders will be shipped out DDU (Delivered Duty Unpaid). DDU indicates that the seller must cover any additional fees, including duties, import clearance, and any taxes.

 

We offer three different shipping methods depending on a country:

1. Local shipping via parcel machine or courier
2. International shipping via parcel machine or pickup point
3. International shipping via courier

 

Please note that shipping fee will be calculated at the checkout based on the shipping destination. We offer free shipping within Estonia on orders over 75€ and. For Finland, Latvia and Lithuania shipping is free on orders over 150€ and international shipping to all other destinations is free on orders over 250€.
You can track your order using our BonBon Lingerie tracking portal which will be forwarded to you by e-mail after a successful purchase. If you have any questions regarding our tracking portal, please write us at info@bonbonlingerie.com.

 

As soon as the parcel has reached the destination parcel machine, an SMS message and / or an e-mail with instructions to receive the parcel will be sent to the telephone number / e-mail address indicated by the supplier in the order. Then please go to the machine and enter the door code sent via SMS / e-mail on the touch screen and the door will open.

 

SHIPPING ESTIMATE

 

All orders will be dispatched within 1 to 2 business days after placing the order, excl. holidays,weekends and SALE periods. Transit time includes only weekdays. Orders must be made before 11:00 a.m. Eastern European to qualify for next day a.m. shipping (within Estonia).

Estonian orders

Delivery service	Shipping costs	Free Shipping from	Transit time
DPD pickup point	2.1€	75€ and up	1-3 days
Venipak	2.1€	75€ and up	1-3 days
Omniva	3€	75€ and up	1-3 days
Itella Smartpost	3€	75€ and up	1-3 days
DPD courier	10€	75€ and up	1 day

International orders parcel machine or pickup point

Country/Region	Shipping costs	Free shipping from	Transit time
Latvia	4€ DPD 3.5 Venipak 8€ Omniva	150€ and up	1-3 days
Lithuania	4.5€ DPD 4.3€ Venipak 8€ Omniva	150€ and up	1-3 days
Finland	7.9€ DPD 12€ Itella	150€ and up	1-4 days
Sweden	8.7€ DPD	250€ and up	1-4 days
Netherlands, Germany, Belgium, Luxembourg, Slovenia	16.1€ DPD	250€ and up	2-6 days
Denmark, Poland, Slovakia, Czech Republic, Hungary	14.4€ DPD	250€ and up	2-6 days
Austria, Ireland, Spain	21.8€ DPD	250€ and up	4-7 days
France	29.2€ DPD	250€ and up	5-7 days

 

International orders courier

Country/Region	Shipping cost	Free shipping from	Transit time
Latvia	6.1€ DPD	150€ and up	1-2 days
Lithuania	6.9€ DPD	150€ and up	1-2 days
Finland	13.3€ DPD	150€ and up	1-4 days
Sweden	14.4€ DPD	250€ and up	1-4 days
Netherlands, Germany, Belgium, Luxembourg, Slovenia	13.7€ DPD	250€ and up	2-6 days
Denmark, Poland, Slovakia, Czech Republic, Hungary	11.5€ DPD	250€ and up	2-6 days
Austria, Ireland, Italy, Spain	16.4€ DPD	250€ and up	4-7 days
Bulgaria, Croatia, France, Romania	22.5€ DPD	250€ and up	4-7 days
United Kingdom	24.05€ TNT	250€ and up	2-6 days
Andorra, Vatican City, Monaco, San Marino, Liechtenstein	24.05€ TNT	250€ and up	2-6 days
Norway, Switzerland, Turkey, Ukraine	28.06€ TNT	250€ and up	2-6 days
Azerbaijan, Albania, Armenia, Bosnia & Herzegovina, Cyprus, Faroe Islands, Georgia, Gibraltar, Iceland, Kosovo, Malta, Moldova, Montenegro, Serbia	29.95€ TNT	250€ and up	2-6 days
Benin, Brazil	31.20€ TNT	250€ and up	2-6 days
Pakistan, China, Hong Kong SAR, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Vietnam	31.25€ TNT	250€ and up	2-6 days
Iraq, Israel, Egypt, Morocco, South Africa, Australia, New Zealand, Mexico	38.20€ TNT	250€ and up	2-6 days
Afghanistan, Bahrain, Bangladesh, Bhutan, Brunei, Christmas Island, Cocos (Keeling) Islands, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Macao SAR, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Qatar, Saudi Arabia, Sri Lanka, Uzbekistan, Greenland, Guadeloupe, Mayotte, Algeria, Angola, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mozambique, Niger, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, Argentina, Bolivia, Chile, Colombia, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Cook Islands, Fiji, French Polynesia, Kiribati, New Caledonia, Norfolk Island, Papua New Guinea, Samoa, Solomon Islands, Timor-Leste, Tonga, Tuvalu, Vanuatu, Wallis & Futuna	41.40€ TNT	250€ and up	2-6 days

 

In case your order hasn't arrived within the expected delivery time or the tracking portal shows another error message, please contact us at info@bonbonlingerie.com.

 

DELAYS

 

To avoid delays, please make sure the delivery address included in the order is correct. We always recommend that you check that the correct postcode, apartment number and other necessary information are provided so that the shipment will arrive on time without any obstacles. It is important to provide a telephone number so that the postal service provider can contact you if necessary. More than 95% of our international shipments arrive in less than 2 weeks, but it's worth noting that delivery can take up to 4 weeks under normal circumstances.

 

RETURNS AND EXCHANGES

 

We have done our best to make the return process as easy and fast for our customers as possible. The return process depends on your chosen shipping method.

 

 

Currently we do not offer size exchanges on the same product or for another product of equivalent price. If you wish to exchange your product, please return the unsuitable product and place a new order on our website. You will be issued a refund as soon as the return will be issued in our warehouse.

 

To return a product:

1. Enter the BonBon Lingerie return portal. The link will be forwarded to you once your order has been delivered to you via e-mail. Make sure to add "#" before your order number to the "order number or courier tracking" field, for example "#1234".

2. Package the product in a way that it can not be damaged during the transport. We recommend returning products in their original transport packaging.

3. Return the package according to the instructions of the return portal.
   
   

PS! Particular care should be taken when returning push-up bras as they can be permanently damaged if improperly packaged. Please make sure not to fold the cups of a push-up bra.

  

REFUNDS

 

Refunds are processed within 14 working days of receipt onto the original method of payment. If our E-Gift Card was used on an order, it will be refunded first and can be re-used with the same code. Please note that the validity period of the e-gift card is not extended when returning the products. If the validity period of the gift card has passed, it is no longer possible to make refunds, therefore no refunds will be made for returned products purchased with the e-gift card. Shipping fees are not included in the refund.

 

If you have any questions regarding shipping, returns or exchanges, please contact our customer service team at info@bonbonlingerie.com. Our helpful team responds to inquiries within one business day.